Biography

Nick Mehta has been a member of our Board of Directors since August 2023 and serves as Chair of our Compensation Committee. Mr. Mehta is widely recognized as the architect of the Customer Success software category and brings deep expertise in subscription business models, SaaS metrics, and technology company scaling. He served as Chief Executive Officer of Gainsight, Inc. from February 2013 to August 2025, growing the company from a handful of employees to more than 1,400 and helping expand the global customer success profession from approximately 1,000 practitioners to hundreds of thousands. Under Mr. Mehta's leadership, Gainsight raised over $156 million in venture funding from Battery Ventures, Bain Capital Ventures, Bessemer Venture Partners, Lightspeed Venture Partners, and Salesforce Ventures; achieved unicorn status through Vista Equity Partners' majority acquisition at a $1.1 billion valuation in November 2020; was named to the Forbes Cloud 100 five times; and earned the #1 spot on Glassdoor's Best Places to Work list for 2023. Mr. Mehta led initiatives at Gainsight integrating AI into enterprise customer retention and business operations. In August 2025, Mr. Mehta transitioned from CEO to Special Advisor to the CEO and was appointed to serve on Gainsight's Board of Directors.

Previously, Mr. Mehta served as Chief Executive Officer of LiveOffice, a cloud-based email archiving and compliance provider, from May 2008 to May 2012, where he led the company's profitable growth to $25 million in revenue and its successful sale to Symantec Corporation for approximately $115 million. Before LiveOffice, Mr. Mehta spent more than five years at Symantec Corporation and Veritas Software Corporation, where he served as Vice President and General Manager of the Enterprise Vault business and grew annual sales from $23 million to over $200 million. He has served as Executive-in-Residence at Accel Partners (2012-2013) and Entrepreneur-in-Residence at Trinity Ventures (2007-2008). Mr. Mehta has served on the board of directors of F5, Inc. (Nasdaq: FFIV), a leading provider of multi-cloud application security and delivery solutions, since January 2019, on the board of directors of Lead Edge Growth Opportunities, Ltd. (2021-2025), and on the board of directors of Larridin, Inc. since January 2025. He has co-authored four books on customer success strategy, including Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue (Wiley, 2016) and Digital Customer Success (Wiley, 2024). Mr. Mehta was named EY Entrepreneur of the Year 2020 for Northern California and has been named one of the Top SaaS CEOs by The Software Report four times, ranking as high as #2 overall.

Mr. Mehta holds a Bachelor of Arts, magna cum laude, in Biochemistry and a Master of Science in Computer Science from Harvard University. Mr. Mehta's key qualifications and experience that contribute to our Board of Directors include his experience as chief executive officer of technology companies; his expertise in subscription business models, customer retention, and net revenue expansion strategies that are directly relevant to PubMatic's recurring publisher relationships; his entrepreneurial experience founding and scaling technology companies; his expertise in artificial intelligence and machine learning applications in enterprise software; his service on the boards of multiple technology companies; and his recognized thought leadership in SaaS value creation.